Refund Policy

• Home
• /
• Refund Policy

Return Policy

At Tatiwalas Gems & Jewellery, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a return and exchange policy as outlined below.

Eligibility for Returns

• Items must be returned within 15 days from the date of delivery.
• Items must be unused, unworn, and in the same condition in which you received them.
• The item must be in its original packaging, with all certificates, tags, and receipts included.
• Custom-made, engraved, or personalized items are not eligible for returns.

Non-Returnable Items

• Earrings (for hygiene reasons).
• Custom or bespoke jewelry orders.
• Jewelry altered or resized upon customer request.

Return Process

1. Contact Us:
   To initiate a return, please email us at Tatiwalas80@gmail.com or call us at +91 9829069900 with your order details.

2. Return Authorization:
   Our customer service team will provide you with a Return Authorization (RA) number and instructions for shipping the item back.

3. Shipping the Item Back:
   Ensure that the item is securely packaged and shipped using a reliable courier service. Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon receipt.

4. Inspection & Refund Processing:
   Once we receive your return, we will inspect the item to ensure it meets the return eligibility criteria. If approved, we will process your refund to the original payment method within 7-10 business days. You will be notified via email when the refund is processed.

Exchanges

• If you wish to exchange an item, please follow the return process and indicate that you would like an exchange.
• Exchanges are subject to availability. If the requested item is out of stock, we will offer you the option of a refund or store credit.

Damaged or Defective Items

• If you receive an item that is damaged or defective, please notify us immediately at Tatiwalas80@gmail.com or +91 9829069900.
• We will arrange for a replacement or refund at no additional cost.

Refunds

• Refunds will be issued in the original payment method used at the time of purchase.
• Shipping costs, if applicable, are non-refundable.

Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us:

Tatiwalas Gems & Jewellery
80, Gopal Ji ka Rasta, Johari Bazaar, Jaipur, 302003
Phone: +91 9829069900
Email: Tatiwalas80@gmail.com